Returns and Exchanges
Returns
- You have 14 days from the date of delivery to notify us that you would like to return your order.
- To register your return, please contact us through our contact form on the website with your order number and reason for return.
- After notification, you have 14 additional days to send the item(s) back to us.
- Return shipping costs are the responsibility of the customer.
- Once we have received and inspected your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Exchanges
- If you would like to exchange your purchase, please first contact us through our contact form within 14 days of delivery.
- In your email, let us know which color or product you would like in exchange.
- The cost of shipping the return to us is your responsibility.
- We will cover the shipping costs for sending the replacement item back to you.
Important Notes
- Returned items must be in original condition, unused, and with all original packaging and tags intact.
- We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
Uniform or Unique?
Option 1. Uniform: The same bag for everyone?
- For free embroidery: Pease share in view cart section the info:
[embroidery title] + [color] + [font]
Example: FLAMMAE + #214DD9 + Serif
- Use the code GROUP20 which gives you 20% off the whole order at the check out.
Option 2. Unique: An unique bag for everyone in your group?
- For free embroidery: Pease share in view cart section the info:
[embroidery title] + [color] + [font]
Example: FLAMMAE + #214DD9 + Serif
- Gather everyone's preferences and order together.
For questions, please e-mail us zara.tumi2you@gmail.nl
Logistics
- Spring delivery moment : May 2026 (must order before may)
- Late summer delivery moment: August 2026 (must order before june)